1. General Terms and Conditions

1.1 Acceptance of Policies
By engaging with Paraiso Cleaners & Tailoring ("Company," "we," "our," or "us"), the customer agrees to comply with these Policies & Procedures. These policies are subject to change without prior notice. Updated policies will be available in-store and on our website.

1.2 Service Scope
The Company provides Dry Cleaning & Laundry, Tailoring & Alterations, Leather Goods Repair, Shoe Cleaning & Repair, and Residential Home Cleaning services.

2. Service-Specific Terms

2.1 Dry Cleaning & Laundry

2.1.1 Unclaimed Items Policy

• Items must be paid for and picked up within 30 calendar days of the service completion date.
• Any unpaid items remaining after 30 days will be discarded without further notice.
• If payment is made within the 30-day window and the customer informs the Company via text that they require extended storage, items can be held for an additional period as mutually agreed.

2.1.2 Cleaning Conditions

• Cleaning - We will use the most appropriate cleaning process for the item’s texture and condition. However, we cannot be held responsible for weak, tender, defective, or adulterated materials that are not apparent before processing. Not responsible for trimmings, buckles, belts, beads, buttons, and valuables. Liability will not exceed 10 times the dry cleaning charge. There is no liability for pre-existing damages. There is no guarantee on colors, curtains, shrinkage, or synthetics. Errors must be reported within 24 hours from pickup.
• Laundry - Errors must be reported within 24 hours of pickup and accompanied by the original invoice. If the order includes a bundle, the Company’s item count shall be accepted as accurate. Liability shall not exceed ten (10) times the laundry charge, unless a higher value is declared and accepted by the Company, subject to additional charges. No guarantee is provided for colors, curtains, shrinkage, or synthetic fabrics.
• If labels are removed or missing, all work will be done at the customer’s risk.

2.1.3 Stain Removal Disclaimer

• While we strive to remove stains, success is not guaranteed and depends on the nature of the stain and fabric.
• Customers must notify staff of any stains or special cleaning requirements during drop-off.

2.1.4 Inspection of Items
Customers are responsible for inspecting items upon pickup. Any claims regarding damage, missing items, or service concerns must be reported within 24 hours of pickup. Items must not be worn, used, cleaned, altered, or otherwise modified after pickup and must be made available for inspection by the Company.

2.1.5 Documentation
The Company may photograph items before, during, and after service for quality control, documentation, and claim resolution purposes.

2.2 Tailoring & Alterations

2.2.1 Fittings and Measurements
Customers must provide accurate instructions during consultations. Any dissatisfaction resulting from customer-provided measurements or requests will not be grounds for refunds.

2.2.2 Turnaround Times

• Estimated turnaround times will be communicated at the time of drop-off. Rush services may incur additional charges.
• Delays caused by unforeseen circumstances will be communicated promptly.

2.2.3 Final Approvals
Customers are required to inspect and approve alterations at pickup. Adjustments after approval may incur additional charges.

2.2.4 Refund Policy
Due to the custom nature of tailoring and alteration services, completed tailoring and alteration work is non-refundable. Any corrections or adjustments are provided solely at the discretion of the Company.

2.3 Leather Goods Repair

2.3.1 Item Condition

• Items are inspected at drop-off, and existing damage is documented.
• The Company is not responsible for damages that predate service or for issues arising during the repair process that are due to the condition of the item.

2.3.2 Special Instructions
Any specific repair or restoration instructions must be provided in writing at the time of drop-off.

2.4 Shoe Cleaning & Repair

2.4.1 Inspection and Acceptance

• All shoes will be inspected at drop-off, and any pre-existing conditions will be documented.
• Customers must inform staff of any special requests before services are initiated.

2.4.2 Unclaimed Items
Shoes left unclaimed after 30 days may be subject to additional storage fees or disposal.

3. Payment and Refund Policy

3.1 Payment Terms
Full payment is required at the time of service drop-off if the customer declines to leave a card on file unless otherwise agreed in writing.

3.2 Refund Policy

• Refunds are not available once services have been completed or started processing.
• Reasonable adjustments or corrections will be made at no additional charge if reported within 24 (twenty-four) hours of pickup.

3.3 Unclaimed Items
Items left unclaimed beyond the stated timeframes (30 days) will be discarded without liability to the Company unless prior arrangements are made.

3.4 Card on File Requirement
All customers are required to keep a valid credit or debit card on file. This card will be used for payment of services rendered and any applicable fees. By providing a card on file, customers agree to its use for outstanding balances or unclaimed item fees, in accordance with our payment policies.

3.5 Quote Validity
Quotes issued for services are valid for 7 calendar days from the date of issuance unless otherwise stated in writing. After this period, prices and availability of materials may change, and a new quote may be required.

4. Liability Limitations

4.1 Item Valuation
The Company's liability for lost or damaged items is limited to up to ten (10) times the service fee charged, provided the loss or damage is reported within 24 hours of pickup and the item is made available for inspection by the Company. Any reimbursement will be based on the depreciated value of the item and may require proof of purchase, condition, age, and value. Proof of negligence is necessary for all such claims.

4.2 Additional Valuation Coverage
Customers seeking coverage beyond these limits must notify the Company prior to service and obtain written confirmation of any additional valuation coverage that may be available. Additional charges may apply.

4.3 No Warranty
The Company does not guarantee specific results for services due to the variability of materials and pre-existing conditions. All dry cleaning services are performed according to the manufacturer’s care label instructions. If no care label is present, the Company will use the process it reasonably determines to be most appropriate for the item’s texture and condition. The Company is not responsible for weak, tender, defective, or adulterated materials that are not apparent prior to processing.

4.4 Force Majeure
The Company is not liable for delays or damages caused by events beyond its control, including but not limited to natural disasters, theft, or operational disruptions.

5. Customer Conduct

5.1 Behavior
Customers must treat staff with respect. The Company reserves the right to refuse service to anyone engaging in abusive or disruptive behavior. No trespassing on the premises is allowed.

5.2 Accuracy of Information
Customers must provide accurate contact and billing information. Incorrect information may result in delays or service cancellations.

6. Miscellaneous Provisions

6.1 Privacy Policy
Customer information is used solely for service delivery and communication purposes.

6.2 Governing Law
These policies are governed by the laws of the state of Florida.

6.3 Policy Amendments
The Company reserves the right to modify these policies at any time.

Effective Date: June 1, 2024.